Master The Piano
Daily Routine
Access Links For Online Versions + Download Links For All Courses –1Shoppingcart
Email & Marketing Tab > Autoresponders > DME Customers – XYZ Product > Campaign Name > Messages > Preview
Remove From Mailing List – 1Shoppingcart
Contacts > Manage Contacts > Enter email in Search Field > Search Button > Hitlist Action > Delete > Submit
Update Email Address For Mailing List – 1Shoppingcart
Contacts > Manage Contacts > Enter email in Search Field > Search Button > Click email address > update email address > save
Search For Orders Using Email Address (Default Option) – 1Shoppingcart
Orders > Regular Orders > Enter email address in email field > Order option tab change to “All orders”
Search For Orders Using Part Of Name (Option If Email Address Does Not Bring Back A Result) – 1Shoppingcart
Orders > Regular Orders > enter the first 2 letters of first name followed by the symbol * > Order option tab change to “All orders”
Locate Members Details For All Access Pass – WordPress
Wishlist Member > Members > Enter Email “Search Members” Field > Hit Enter Or Search Icon
Update Members Details For All Access Pass – WordPress
Can only change password not username
Wishlist Member > Members > Enter Email “Search Members” Field > Hit Enter Or Search Icon > click on username (highlighted blue) > Generate password > change password > update member profile
Create New Log In Details For Members Of Access Pass– WordPress
Wishlist Member > Members > Add New > Fill in fields > Add Member
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Email Template – Did Not Receive Access Links For Individual Courses
Hi Jo,
Thank you for your email.
In answer to your question, here are the ways to access the XYZ Course:
Online Version:
Hit the button “Access Online Version”
PC Download Version:
https://www.master-the-piano.comdownload/Easily-Read-Music.zip
Mac Download Version:
https://www.master-the-piano.comdownload/Easily-Read-Music.sitx
Here is also the link to a video that shows you how to download the courses just in case you get stuck:
https://master-the-piano.com/how-to-unzip-files/
Hope this helps!
If you have any further questions just let me know.
Kind Regards
Master The Piano
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Email Template – Did Not Receive Link To Access “All Access Pass” + Lost Log In Details For All Access
Hi Jo,
Thanks for your email.
In answer to your question, to log in just go to:
https://www.master-the-piano.comlog-in/
User Name —
Password —
The system is case sensitive so make sure the details are entered exactly as above.
Enjoy and if you have any questions just let me know.
Kind Regards
Master The Piano
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Option 1: Through 1ShoppingCart
Search For Orders Using Email Address (Default Option) – 1Shoppingcart
Orders > Regular Orders > Enter email address in email field > Order option tab change to “All orders”
Search For Orders Using Part Of Name (Option If Email Address Does Not Bring Back A Result) – 1Shoppingcart
Orders > Regular Orders > enter the first 2 letters of first name followed by the symbol * > Order option tab change to “All orders”
From either option above continue to do the following:
Click on customer name > Refund Order > Ok > Select Product > Process Refund > Ok
Option 2: Through Eway
Search For Orders Using Email Address (Default Option) – 1Shoppingcart
Orders > Regular Orders > Enter email address in email field > Order option tab change to “All orders”
Search For Orders Using Part Of Name (Option If Email Address Does Not Bring Back A Result) – 1Shoppingcart
Orders > Regular Orders > enter the first 2 letters of first name followed by the symbol * > Order option tab change to “All orders”
From either option above continue to do the following:
Note the date of transaction > Log into Eway > Reporting > Transaction Reports > Set Start Date & End Date (Allow a few days either side of transaction date in 1shoppingcart due to time differences) > Control F and begin typing in the name > Actions > Refund Transaction > Enter refund amount > Process Refund
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Email Template – Refund
Hi Jo,
Thank you for your email.
We are sorry to hear you are unhappy with your purchase.
As per your request a refund has been issued for you.
Expect to see this reversal on your next month’s credit card statement.
If you have any further questions just let me know.
Kind Regards
Master The Piano
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Recurring Orders
Looking For A Recurring Order – 1Shoppingcart
Orders > Recurring Orders > Status > Select All > Email Field enter email > Hit Search button
Cancel A Recurring Order – 1Shoppingcart
Orders > Recurring Orders > Status > Select All > Email Field enter email > Hit Search button > cancel button > ok
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Email Template – Cancel Recurring (Emailed Asking For It To Be Cancelled)
Hi Jo,
Thanks for your email.
As per your request your subscription has been cancelled.
Hope this helps!
If you need anything else just let me know.
Kind Regards
Master The Piano
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Email Template – Cancel Recurring (Emailed Asking What Are The Chargers For?)
Hi Jo,
Thanks for your email.
In answer to your question, the charge is for access to The Ultimate Piano Learning Center.
When you placed your order for the XYZ course you subscribed to a 7 day trial. After the 7 day trial is finished you are charged the $9.95/mth.
The 7 day trial information can be found on
– The sales page
– The order thank you page
– Is optional and can be removed on the order page
– these tutorials are sent to your email
This has now been cancelled.
Kind Regards
Master The Piano
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Email Template – Recurring (Emailed Asking To Cancel Subscription Even Though They Did Not Order It)
Hi Jo,
Thanks for your email.
In answer to your question, you did not subscribe to the free 7 day trial.
This means you will not be charged for it.
If you have any further questions just let me know.
Kind Regards
Master The Piano
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Trepstar > Order Product > Enter Quantity Into Box For The Product > Fill in fields for postage address > Preview & Finalise Order > Order
Locate Cd Rom Order In Trepstar
Account Settings > Search > Enter Date Range > Search > Control F to find customer
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Email Template – Having Issues With Accessing The Downloaded Course
Hi Jo,
Thanks for your email.
Sorry to hear you are having issues with the download version.
Here are the most common ways we find that help customers in the same situation.
1) On some computers you can simply right click your mouse on the downloaded file and choose “open” to access the course.
2) You may need to extract/unzip the file using Winzip (PC) or Stuffit (MAC).
On a PC you may already have a program installed on your computer that will do the same job. If you are using a MAC, Stuffit is the only program that will work.
For a free download of Stuffit just go to:
https://my.smithmicro.com/stuffit-expander-mac.html
3) If the above fails you can also access the course online at:
Hope this helps!
If you have further problems just let me know.
Kind Regards
Master The Piano
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Email Template – Downloaded The Course And It Is Garbled Or Simply Code
Hi Jo,
Thanks for your email.
In answer to your question, this sounds like you are using a MAC and need to extract the download files.
You will need to download a free version of the program called Stuffit.
For a free download just go to:
https://my.smithmicro.com/stuffit-expander-mac.html
Hope this helps!
If you have any further questions just let me know.
Kind Regards
Master The Piano
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Email Template – Confused On Pricing
Hi Jo,
Thanks for your email.
In answer to your question, our individual products are a once off fee for lifetime access. With each order you also get a free trial to our monthly subscription. Once the free trial is finished you are charged per month.
If you are not interested in the monthly subscription you can remove this on the ordering page.
The individual courses and the subscription are two separate items.
Hope this helps!
If you have any further questions just let me know.
Kind Regards
Master The Piano
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Email Template – Tried Downloading & Can Not Find The File
Hi Jo,
Thanks for your email.
In answer to your question, here is what you need to do to successfully download the file.
Go to the following link that suits the computer you are using.
MAC Version Download Link:
https://www.master-the-piano.comdownload/Easily-Read-Music.sitx
PC Version Download Link:
https://www.master-the-piano.comdownload/Easily-Read-Music.zip
When you go the above link you will need to hit the “save as” button and save the file to your desktop so it is easier to find.
The files are quite large so depending on your internet speed it can take a little while to download.
Once downloaded you can extract the files using Winzip (PC) or Stuffit (MAC)
Hope this helps!
If you need anything else just let me know.
Kind Regards
Master The Piano
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Email Template – The Videos Do Not Have Sound/Picture
Hi Jo,
Thanks for your email.
In answer to your question, please make sure you have the up to date version of Adobe Flash player installed on your computer.
For a free download just go to:
http://get.adobe.com/flashplayer
Hope this helps!
If you need anything else just let me know.
Kind Regards
Master The Piano
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Email Template – Cd Rom Is Not Working
Hi Jo,
Thanks for your email.
In answer to your question, the product is on a cd rom and is only compatible with a computer cd rom drive. We do not offer our courses on DVD.
To access the contents of the cd pop it into your cd rom drive and open the drive to view the contents. From here it can be copied onto your desktop for easier access.
Hope this helps!
If you have any further questions just let me know.
Kind Regards
Master The Piano
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End Of Month Routine
Contacts > Export Contacts > Alter the job title if you wish and then hit Continue.
When it is ready to be download 1Shoppingcart will send you an email
Email & Marketing > Bounce Manager > Bounce Type Field > Hard Bounce > Display Field > 100 > Search > Select Results > Delete
This clears all the email addresses that were rejected or bounced
Orders > Recurring Orders > Status > Active > Hit Search button > Export Tab > CSV > Download > Export > save the file > Hit back to return to main recurring order screen
Open the file in Xcel > Delete columns K – AN > Delete columns c – i > Highlight A, B & C Columns > Sort & Filter > Custom Sort > Sort by Column A
Go down the list and check to see whether the same customer has multiple subscriptions for the same product. You will see the product details in Column C. If there is, copy their email address and head back to 1Shoppingcart
Orders > Recurring Orders > Status > Select All > Email Field enter email > Hit Search button
Delete the double up by clicking on “Cancel” beside it
Looking For Failed Recurring Orders – 1Shoppingcart
We do this step to remove the failed payments from 1Shoppingcart to keep the system tidy. It will also give us a list of which customer access details we need to cancel inside WordPress for the product All Access Pass.
Orders > Recurring Orders > Status > Failed > Hit Search button > Export Tab > CSV > Download > Export > save the file > Hit back to return to main recurring order screen
Now we can delete the failed payments..
Orders > Recurring Orders > Status > Failed > Hit Search button > Click “cancel” on all failed results
Removing Failed Recurring Order Customers Details – WordPress
Open up the Excel file we just download from above. Sort through results and only keep the email addresses of people who have purchased The All Access Pass. This will give you the list of people you need to search for in WordPress and delete their log in details.
Wishlist Member > Members > Enter Email “Search Members” Field > Hit Enter Or Search Icon > Tick the box in front of the username details > click the tab “Select An Action” > Delete Selected Users > Hit ok > Hit Ok
Continue you on working your way through the list. It also helps to have a list you gather during the month of people who have emailed in cancelling their subscription. Keep their email address in a file and at the end of the month do the above to search and cancel their access also.
Saving Copies Of The Commission Reports
Email & Marketing > Affiliate Program > Reports > Select Custom Report Tab (Change to whatever you need) > Current Month > Results Per Page Tab > 150 > Get Report > Export > This will product a link. You will find this to the left of the Export button it will say “Click Here To Download The Exported File”
Repeat step as needed for the other reports available back at Select Custom Report Tab
Paying Affiliate Commissions – 1Shoppingcart/Paypal
Email & Marketing > Affiliate Program > Pay Commissions > Quick Date Tab > Current Month > Alter dates to have the correct dates for the current month > Minimum Payout Tab > 1.00 > Display Tab > 150 > Search
Take note of the Affiliate ID & Amount Owing > Hit Select so all results are selected > Mark commissions as paid
Now we search for the Paypal Address of the affiliates…
Email & Marketing > Affiliate Program > Manage Affiliates > Affiliate ID tab > Enter ID > Search > Click on Name > Paypal Email Tab. This is what we need to use to pay them in Paypal
Log into Paypal > Money Tab > Send Of Request Money > Pay For Goods Or Services > Enter the paypal email address > Next > amount owing > In the notes section use this email template
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Email Template – Paying Affiliates In Paypal
Hi Jo,
Here is the affiliate payment for Elmore Music.
Thanks for your continuing affiliation with Elmore Music.
Your efforts are much appreciated!
Kind Regards
Elmore Music
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